OUR GUARANTEE
&
POLICIES
Welcome and thank you for choosing The Hair Company! We are a salon company that employs a “tiered” pricing system. All of our stylists’ pricing reflects the demand for their time and considers the amount of experience in our salon space. Master stylists have the highest level of experience and are often mentoring newer stylists so that our guests have a choice of qualified stylists.
Our associate stylists typically have the most availability as they are working towards growing their client base. They take appointments by request and participate in our “masters program” to elevate their skills under the mentorship of a master stylist. Should you choose to book with an associate, rest assured that they are fully licensed stylists. They have chosen our program based on their desire to elevate the skills they learned while in hair academy and become one of our area's premier stylists. Please note that our associate stylists may take a bit more time with your service.
Each of our stylists has favorite techniques and skills, so please don’t hesitate to ask if you are looking for something specific. We employ a team approach and encourage our guests to get to know all of our team members. There may be times when more than one stylist is working with your hair during a visit in order to maximize our ability to achieve your hair goals.
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Service Guarantee
We want you to love your hair! We perform a comprehensive consultation with an estimate of costs to discover your hair needs. We employ a tiered pricing structure that reflects each stylist's demand for their time. We often work as a team to serve you.
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We guarantee our work by encouraging you to give us feedback and the opportunity to have your hair adjusted if we missed the mark. We ask that you let us know within 7 days if there are any areas of concern.
Any readjustments made after the 2 week period will be subject to regular service prices. Adjustments made due to changing your mind regarding your desired look will incur the full price of service.
*Color changes and color correction appointments are exempt from this guarantee due to the unpredictable nature of the service and often require multiple visits to achieve the desired look
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Retail Guarantee
We truly appreciate it when you purchase our recommendations. We appreciate that you buy locally to avoid counterfeit and old products that are often found online from a third party.
We stand behind the products we offer by guaranteeing your delight in them.
If for any reason you are not happy with your hair care purchase you can exchange or return it within 2 weeks.
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New Stylist Appointments
Our new stylists are completely licensed and knowledgeable in our services. However, they may take longer than a more experienced stylist so we prefer to book a longer reservation to ensure an enjoyable experience.
Credit Card on File
We require that you leave a credit card on file to allow for expedited check out especially during busy hours. By leaving a card on file you are agreeing to our terms and conditions regarding our cancellation policy.
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Cancellation
We understand that sometimes situations arise and therefore request at least 24 hours notice when canceling or rescheduling your appointment. This policy is not meant to be punitive, however last minute cancellations take away the opportunity for the stylist to earn income and other clients miss the chance to reserve that time. ​
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If you do not provide at least 24 hours notice for cancellation or if you no-show for an appointment, we reserve the right to charge your card on file for the cost of your missed appointment.
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​​​If you have any extreme circumstances, please get in touch with us for consideration.
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Personal Items/Clothing
Although we do our best to avoid staining, color is permanent and may accidentally get on your clothing/personal items. Please put away any items of value. You may request a wrap to wear. The Hair Company is not responsible for damaged clothing or personal items.
Cell Phones and Electronic Devices
For the courtesy of our guests please keep your cell phone on silent mode and refrain from cell phone conversations while in the salon.
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Children in Salon
For safety reasons and space we ask that only the client receiving services is in the salon. Children are only in the salon if they are receiving services for safety and seating purposes. Strollers and infant carriers are likewise not permitted in the cutting room.
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Thank you for your participation and understanding as we want your experience to be a pleasant one.
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Should you have any questions, comments, concerns, or praise please don’t hesitate to contact Megan at 508.347.5101. We know that you have many choices and we truly appreciate you trusting us for your hair care needs.
Thank you!